Shipping conditions

These conditions are agreed between the people who wish to make a purchase through www.pureworks.com from now on called “the customer” and Pureworks:

The products offered on the website will only be sent to Spain (Peninsula, Canary Islands and Balearic Islands), Germany, Belgium, Denmark, France, Luxembourg, the Netherlands and the United Kingdom. No shipments will be made outside the mentioned delivery area.

Once your order is being prepared, any type of change or modification of the products in it will no longer be accepted.

Shipping conditions for Spain Peninsula

Home delivery:

The shipment will be made by the selected courier company.

The home delivery period will be 24 hours (business days) if the orders have been confirmed before 4:00 p.m. as long as the products ordered are in stock. Orders confirmed after 4:00 p.m. They will have a delivery period of 24/72 hours (business days). Delivery times include the time elapsed between the closing of the order and the purchase of the products by the consumer. You should take into account that business days are considered from Monday to Friday (not counting weekends or holidays). In specific cases due to stock problems, our incident team will contact the Customer by phone or email to inform them of the delivery time once the desired product is available.

The courier company usually delivers during business hours, so if you have any time preference for delivery between morning or afternoon, you can indicate it in the comments of the order and the selected agency will try to fulfill it to the best of its route and schedule possibilities.

The products whose deliveries require different deadlines will reflect this particularity in their description.

To guarantee the quality of our shipments, you can choose between these transport companies, ENVIALIA and MRW, according to the one that best suits your needs.

Shipping will be free for those orders with an amount greater than €100.

Home delivery on Saturday:

Delivery on Saturday is not included.

Picked up at the store:

This option is available to collect orders at our address:

Torrent d’en Grau 54 08917 Badalona Barcelona.

You can contact our customer service and verify that your order is ready to come and pick it up.

 

Shipping conditions for Balearic Islands (Spain)

The home delivery period will be from 48 to 72 hours (business days) if the orders have been confirmed before 4:00 p.m. as long as the products ordered are in stock. Orders confirmed after 4:00 p.m. They will have a delivery period of 24/96 hours (business days). Delivery times include the time elapsed between the closing of the order and the purchase of the products by the consumer. You should take into account that business days are considered from Monday to Friday (not counting weekends or holidays). In specific cases due to stock problems, our incident team will contact the Customer by phone or email to inform them of the delivery time once the desired product is available.

Shipping will be free for those orders with an amount greater than €200. If the order does not exceed this amount, the shipping cost is calculated based on the weight of the products. To know the exact cost you can use the shipping price calculator on the cart page.

Shipping conditions for the Canary Islands (Spain)

Shipments to the Canary Islands are calculated based on the weight of the products. To know the exact cost you can use the shipping price calculator on the cart page.

 

Shipping conditions for Europe

The delivery time at home will be from 4 to 7 working days through ENVIALIA transport as long as the products in the order are in stock. In specific cases due to stock problems, our incident team will contact the Customer by phone or email to inform them of the delivery time once the desired product is available. Shipping to these countries has a cost based on weight. To know the exact cost you can use the shipping price calculator on the cart page.

Pureworks is not responsible for delays caused by Customs clearance.

 

General remarks

If there is any time preference in the delivery of your order, please indicate it in the comments of the order and the transport company will take them into account to the extent of its previously established route and time possibilities.

If you wish, you can also pick up your order at the transport office in question, prior notice to our customer service.

In the event that a product of your order is not available in stock and has not been previously notified on the web at the time of purchase (stock availability is not shown for all products), we will contact you (the fact of not responding to said contact implies the consent of the delay). If you have had this incident, we will offer you the following options:

For any question or clarification about your order, you can contact our customer service:

Shipping to any other area not described above may be carried out at the customer’s expense, who will first have to contact our customer service.

The order will be delivered to the same address indicated in the purchase process, which you can verify in the confirmation email sent to your email address.

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