Changes and returns

CHANGES

WE DO NOT ACCEPT CHANGES ON INTERNATIONAL ORDERS, ONLY RETURNS.

PUREWORKS guarantees you a unique shopping experience.

If once the purchase is received you are not satisfied, you can change it within a period of fifteen days. 1) ONLINE CHANGE
TO PROCEED WITH THE CHANGE THEY MUST SEND THE PRODUCT THROUGH ANY TRANSPORT AGENCY OF YOUR CHOICE. TELL THE TRANSPORTER THAT THE DELIVERY IS TO BE MADE DURING BUSINESS HOURS FROM 10:00 AM TO 7:00 PM TO OUR OFFICES IN C / TORRENT D’EN GRAU 54, 08917 BADALONA – BARCELONA (SPAIN). (THE SHIPPING COST IS ON YOUR ACCOUNT). ATTACH A PAPER INSIDE THE BOX WITH THE ORDER NUMBER, THE MODEL NAME AND ATTRIBUTES FOR WHICH YOU WANT TO MAKE THE CHANGE. (ALWAYS CHECK THAT THERE IS A STOCK OF THE MODEL).

ONLY ONLINE CHANGES WILL BE ACCEPTED FOR MODELS OF THE SAME AMOUNT. 2) CHANGE IN STORE
THEY MAY ALSO MAKE THE CHANGE IN OUR STORE IN C / TORRENT D’EN GRAU 54, 08917 BADALONA – BARCELONA (SPAIN). (TOTALLY FREE).

To proceed with your change you must check that your order meets the following conditions:
– The product must not be used.
– It must be delivered in the same conditions in which it was received.

DO NOT HANDLE THE ORIGINAL BOX. NEITHER SEALS NOR STICKERS OR ANYTHING.
– It must be delivered to our offices, PUREWORKS: C / Torrent d’en Grau 54, 08917 Badalona – Barcelona (Spain) within 15 days from the date the order was received.

If you have any questions, you can contact us through our mail. pureworks@pureworks.eu or by calling our customer service telephone number 93 389 91 22.

The change or return of products that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product, will not be handled.

RETURNS

WE DO NOT ACCEPT CHANGES FOR ITERNATIONAL ORDERS, ONLY RETURNS.

IF YOUARE NOT SATISFIED WITH THE PURCHASE MADE, YOU HAVE THE RIGHT TO A TOTAL REFUND, ALWAYS BEFORE 15 DAYS FROM RECEIPT. 1) ONLINE RETURN. TO PROCEED WITH THE RETURN, SEND THE PRODUCT THROUGH ANY TRANSPORT AGENCY , TO OUR OFFICES IN C / TORRENT D’EN GRAU, 08917 BADALONA – BARCELONA, ALWAYS PAID POSTAGE. (THE SHIPPING COST IS ON YOUR ACCOUNT). ATTACH A PAPER INSIDE THE BOX WITH THE ORDER NUMBER AND THE WORD RETURN IN THIS CASE.

The refund process may take 2 to 5 business days from the time the package is picked up.

To proceed with your RETURN you must check that your order meets the following conditions:
– The product must not be used.
– It must be sent in the same conditions in which it was received. (ATTACH PAPER WITH ORDER NUMBER AND NOTIFY THAT IT IS A RETURN).
– It must be delivered to our offices, PUREWORKS: C / Torrent d’en Grau, 08917 Badalona – Barcelona (Spain) within 15 days from the date you received the order.

If you have any questions, you can contact us through our mail. admin@pureworks.eu or by calling our customer service phone 93 389 91 22.

The change or return of products that are not in the same conditions in which you received them, or that have been used beyond the mere opening of the product, will not be handled.